Effective: upon acceptance at sign-up.
Welcome to Glisting. These Terms of Service ("Terms") govern your access to and use of Glisting ("the Service", "we", "us", "our"), which edits real-estate and short-term-rental property photos with artificial intelligence. By creating an account or using the Service, you ("you", "the customer") confirm that you have read and agree to these Terms, the Privacy Policy and the Refund Policy, which are part of this agreement.
If you do not agree with any part of these Terms, do not use the Service.
1. Who operates Glisting
Glisting is operated by the Glisting team ("Operator"). You can reach us at support@getglisting.com.
Payments are processed by Stripe. Stripe handles your card data; we never see or store your full card number. Your receipts and invoices come from Stripe on our behalf.
2. Definitions
- Credit: the unit of consumption of the Service. One edited photo costs one credit, bedding included; Turbo (Section 6.5) and More shots have their own prices, shown before anything runs.
- Project: a set of photos of the same property, organized in folders by room.
- Original photo: the photo you upload for editing.
- Edited photo: the result generated by the AI and made available to you in the app.
- Subscription: a monthly or annual plan that grants a set number of credits per month.
- One-time purchase: a pack of credits bought once: the Trial Pass, the Listing Pack, a Boost, or any other pack offered in the app.
3. What the Service does
You upload property photos and receive them edited by artificial intelligence the way a professional photographer would treat that room: light, color, verticals and clutter, with the same room and the same furniture. Photos are delivered as JPEG at 2064×1376 (horizontal) or 1376×2064 (vertical); smaller sizes for specific platforms are produced when you download. Photos are organized in the cloud in folders by room, keep their earlier versions in History, and can be downloaded together as a compressed file named after the project.
Editing runs on our servers. Once you press Process you can close the app; the photos are ready when you come back.
We may improve, change, add or discontinue features, editing instructions, delivery formats and technology providers to maintain or improve the Service.
4. What AI editing can and cannot promise
Glisting uses third-party generative models. They produce excellent results most of the time and they can miss: an object rendered wrong, a texture that changed, a detail that should have stayed. We do not certify that 100% of results are correct, and we do not promise that any specific photo will come out the way you expect.
In exchange, the Service is built so that you never have to take that on trust:
- you can try it on your own photos first, with the free photo that comes with your account and the Trial Pass, before you subscribe to anything;
- you can cancel at any time, from your account, with no questions and no re-edit required of you or of us;
- you can run a photo again: mark what should change with Mark Fix and process it once more, and the earlier version stays in History;
- an edit that fails and delivers nothing costs nothing: the credit returns to your balance.
You decide which photos to publish. You are solely responsible for ensuring that edited photos represent the property accurately and are not misleading, and for how you use them, in compliance with advertising and consumer-protection laws and the rules of the platforms where they are published. Glisting is a tool; the choice of what to show, and how to describe it, is yours.
5. Account registration
To use the Service you must create an account and:
- be at least 18 years old and have the legal capacity to enter into a contract;
- provide true, current and complete information, and keep it up to date;
- keep your login credentials confidential.
You are responsible for all activity in your account. Tell us at support@getglisting.com right away if you suspect unauthorized use. We may refuse, suspend or close accounts that violate these Terms.
6. Credits, subscriptions and payment
6.1. Plans and packs. The Service is offered through subscriptions that include a set number of credits per month, and through one-time packs. The number of credits, the price and the validity are shown at purchase and in your account.
6.2. Payment and renewal. Subscriptions renew automatically at the end of each period, at the price of the plan you subscribed to, until you cancel. By subscribing you authorize these recurring charges. An annual plan is paid once for the year and releases its credits month by month.
6.3. Credit validity. Credits are granted in lots, each with its own validity:
- Plan credits are valid for the month they were released for and expire when it ends. They do not roll over.
- Trial Pass credits are valid for 30 days. Listing Pack and Boost credits are valid for 90 days. Larger packs state their own validity at purchase.
- The free photo that comes with a new account does not expire.
Credits are used in this order: plan credits first, then one-time credits, the ones that expire soonest first. Credits have no monetary value outside the Service; they are not redeemable for cash and not transferable to another account.
6.4. Who can use credits. The free photo, the Trial Pass and the Listing Pack work without a subscription. Boosts are sold to active subscribers only and are used while the subscription is active. Plan credits stop working when the subscription ends.
6.5. Turbo. Turbo is a switch in your account that runs every photo at the model's higher quality tier for 4 credits a photo instead of 1. A Turbo pack turns 35 credits into 10 Turbo photos, used before your credits while Turbo is on. The app says this before you turn it on, and each photo keeps the price it was charged.
6.6. Plan changes. You can move to a larger plan at any time from your account; the difference for the rest of the current period is charged right away and the new credits are available at once. Other changes are made by cancelling and subscribing again.
6.7. Price changes. We may change prices and what plans include. Changes that affect an active subscription are communicated with reasonable notice and take effect at the next renewal.
6.8. Refunds. What is and is not refunded is set out in the Refund Policy. Refunds are returned by Stripe to the payment method you used.
7. Acceptable use
By using Glisting you represent and warrant that:
- you hold the rights needed over the photos you upload (you took them, own them or have permission to use and edit them);
- you will not upload photos that infringe third-party rights, laws or copyrights;
- you will not upload illegal or offensive content, content showing identifiable people without their consent, or sexual, violent or otherwise inappropriate content;
- you will not use the Service to create misleading images meant to deceive buyers or guests or to hide material defects of a property;
- you will not try to bypass credit limits, reverse-engineer, overload or compromise the security of the platform.
Violating this section may lead to immediate suspension or closure of the account, without refund, and without prejudice to any legal remedy.
8. Intellectual property
8.1. Your photos. You keep ownership of the photos you upload. By uploading them you grant the Operator and its technology providers a limited, non-exclusive, temporary license solely to process, edit, store and deliver them to you. We do not use your photos to train AI models or for any purpose unrelated to providing the Service (see the Privacy Policy).
8.2. Edited photos. Edited photos are yours to use commercially in your listings and materials.
8.3. Platform and brand. The Glisting name, brand, layout, text, software and, in particular, the per-room editing instructions belong to the Operator and are protected by law. Nothing in these Terms transfers any right over the platform, the brand or those instructions to you.
9. Availability
We make reasonable efforts to keep the Service available, but it is provided "as is" and "as available". There may be interruptions for maintenance, updates, or causes beyond our control (failures of AI, hosting or internet providers, or force majeure). We do not guarantee uninterrupted availability.
10. Limitation of liability
To the maximum extent permitted by law, and without limiting any mandatory right you have as a consumer:
- the Operator is not liable for indirect, incidental or consequential damages, lost profits, lost business or lost data arising from the use of, or inability to use, the Service;
- the Operator is not responsible for how you use the edited photos, or for business decisions based on them;
- the Operator's total liability is limited to the amounts you actually paid in the 3 (three) months before the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded by law.
11. Indemnification
You agree to indemnify and hold the Operator harmless from claims, losses and expenses (including legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of third-party rights, including in connection with the photos you upload or publish.
12. Cancellation and termination
You can cancel your subscription at any time from your account. Cancellation stops the next charge; you keep access and your plan credits until the end of the period already paid, under the validity rules in Section 6.3. No justification and no re-edit is required.
The Operator may suspend or close access in case of breach of these Terms, fraud or non-payment. Once an account is closed, stored photos may be deleted as described in the Privacy Policy.
13. Privacy
The processing of your personal data and your photos is governed by the Privacy Policy, which describes our compliance with applicable data-protection laws, including the GDPR/UK GDPR and the CCPA/CPRA.
14. Changes to these Terms
We may update these Terms to reflect changes in the Service or the law. Material changes are communicated by email or in the app with reasonable notice. Continued use after the changes take effect means you accept the updated version.
15. Governing law and disputes
These Terms are governed by the laws of Brazil, where the Operator is based, without prejudice to any mandatory consumer-protection right you have under the laws of your country or state of residence. Where permitted, disputes are submitted to the courts of the Operator's domicile; this does not deprive consumers of the right to bring a claim where they live when local law requires it.
16. Contact
Questions about these Terms: support@getglisting.com.
Glisting: real-estate photo editing, automated by a professional photographer.